After-sales Service – Global Roadheader Maintenance & Repair

Deeply cultivating the field of comprehensive coal mining, safeguarding the efficient operation of equipment

professional after-sales service, providing comprehensive support throughout the process

We are fully aware that the stable operation of coal mine comprehensive tunneling equipment is the core guarantee for customers' production efficiency and benefits. Leveraging over ten years of experience in maintenance services for tunneling machines, we have established a comprehensive, efficient, and robust after-sales service system. We fulfill our responsibilities with professional strength and earn trust through attentive service, ensuring the entire lifecycle of our customers' equipment.

Multi-dimensional protection, laying a solid foundation

comprehensive support, safeguarding equipment stability

With the goal of "comprehensive protection and full-process support", we have established a closed-loop after-sales support system, covering everything from parts supply to personnel support, to ensure that our customers have no worries:

Parts supply guarantee: pre-positioned reserves, deployed as needed

A dedicated parts warehouse is established at the customer's location, ensuring sufficient stock of spare parts required for daily equipment operation during the warranty period. This eliminates the need for long-distance allocation, facilitates rapid supply of parts, effectively avoids equipment downtime caused by parts shortages, and guarantees production continuity.

Professional personnel guarantee: rich experience and excellent skills

With over ten years of deep experience in the maintenance service industry of deep mining machines, we boast a mature and stable service system as well as rich practical experience. We have established a professional service team consisting of over 300 members, with complete staffing, solid technical skills, and efficient and reliable response. This team provides solid talent support and technical backing for after-sales services throughout the entire lifecycle of the equipment, fully ensuring the stable operation of our customers' equipment.

Remain true to our original aspiration and take on responsibilities pragmatically

customer-centric, fulfilling our service commitments

We always adhere to the service philosophy of "customer first", solve problems with a pragmatic attitude, and safeguard rights and interests with sincerity:

Adhering to the service principle of "no prevarication, no wrangling", we always take the customer's interests as the starting point. We adhere to the pragmatic attitude of "solving problems first, analyzing reasons later", responding quickly and efficiently to various after-sales issues. We use professional technology to solve difficult problems, earn recognition with sincere service, and ensure the stable operation of customer equipment throughout the process. We aim to achieve win-win cooperation with our customers.

Professional after-sales service goes beyond mere repairs; it's about providing comprehensive support throughout the entire process, and it's all about responsibility. With our comprehensive service network, ample spare parts inventory, professional technical team, and pragmatic service philosophy, we stand by our coal mining comprehensive excavation equipment, helping our customers enhance production efficiency and achieve sustainable development!