Distributor
Overview of post-sales services
After the delivery, acceptance, and within the warranty period of the equipment/product, we will continue to provide comprehensive and one-stop post-sales support services throughout the entire lifecycle, to ensure stable operation of the customer's equipment, reduce operation and maintenance costs, enhance usage value, and achieve a service loop from "delivery" to "long-term companionship".
Core service content
After-sales response and fault handling
Establish a 7×24-hour rapid response mechanism to promptly handle customer fault reports, inquiries, and complaints through multiple channels such as telephone, online platforms, and on-site services. For general issues, provide remote guidance for troubleshooting; for complex faults, dispatch professional engineers to the site within the agreed time for diagnosis and repair, to minimize downtime.
After-sales response and fault handling
Establish a 7×24-hour rapid response mechanism to promptly handle customer fault reports, inquiries, and complaints through multiple channels such as telephone, online platforms, and on-site services. For general issues, provide remote guidance for troubleshooting; for complex faults, dispatch professional engineers to the site within the agreed time for diagnosis and repair, to minimize downtime.
After-sales response and fault handling
Establish a 7×24-hour rapid response mechanism to promptly handle customer fault reports, inquiries, and complaints through multiple channels such as telephone, online platforms, and on-site services. For general issues, provide remote guidance for troubleshooting; for complex faults, dispatch professional engineers to the site within the agreed time for diagnosis and repair, to minimize downtime.
After-sales response and fault handling
Establish a 7×24-hour rapid response mechanism to promptly handle customer fault reports, inquiries, and complaints through multiple channels such as telephone, online platforms, and on-site services. For general issues, provide remote guidance for troubleshooting; for complex faults, dispatch professional engineers to the site within the agreed time for diagnosis and repair, to minimize downtime.
After-sales response and fault handling
Establish a 7×24-hour rapid response mechanism to promptly handle customer fault reports, inquiries, and complaints through multiple channels such as telephone, online platforms, and on-site services. For general issues, provide remote guidance for troubleshooting; for complex faults, dispatch professional engineers to the site within the agreed time for diagnosis and repair, to minimize downtime.
Service Commitment
01
Response Time
For general inquiries/repair requests, we will respond within 1 hour and arrive at the scene as scheduled (usually within 24~48 hours, except for remote areas).
02
Quality Assurance
All repaired and replaced parts are original/qualified products that meet technical standards.
03
Transparent Pricing
Services beyond the warranty period are clearly priced, with detailed costs informed to customers in advance, ensuring no hidden charges.
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